FAQS - Rombouts Promotions

How old do I have to be to enter?

This promotion is only open to people 18 years or older.

How do I enter the promotion?

Purchase 4 promotional stickered packs of Rombouts Original Blend One Cup Filters. Locate the unique codes printed inside the promotional peel off stickers.
Visit www.rombouts.co.uk/totebag. Enter your 4 unique codes along with your name, email and delivery address. Rombouts Coffee will deliver your tote bag within 90 days.

How long does this promotion last?

You will be able to order your Rombouts Totebag until the 31/12/2019. Due to the high demand we have now extended this Tote Bag promotion until 31/03/2020.

Which countries are running the promotion?

The promotion is only available in the UK & Ireland. You can only order a Rombouts Tote Bag if your address is in one of these countries.

Where can I find my code on the One Cup Filter Pack?

The code will be printed under the lift “Peel to Reveal” sticker on promotional packs of Original Blend One Cup Filters. Look out for the promotional stickers on the packs.

Can I use my code more than once and can I order more than one Rombouts Coffee Storage Tin?

You can only use each code once. For each 4 unique codes you have, you are able to order 1 Rombouts Tote Bag. The Promotion is limited to a maximum of 2 promotional tote bags per household.

What happens if my code doesn’t work?

Try re-entering your code to make sure it is entered correctly. The code should be 8 digits long with no spaces. You cannot use the code if it has already been used to order a Rombouts Tote Bag. If you are still having problems, please contact customer services on This email address is being protected from spambots. You need JavaScript enabled to view it. or 0845 604 0188.

What will I receive from my order?

The Rombouts Tote Bag will be delivered in a mailing envelope. The envelope should fit through most letterbox.

How big is the Rombouts Tote Bag /what are the dimensions?

The Rombouts Tote Bag is 42cm high, 38cm wide and 10cm deep.The approximate capacity is 16 Litres.

I am not home often. Can I enter my work mailing address?

Yes, you can get item delivered to your work mailing address as long as the details are entered correctly on the Delivery Details page.

I entered the wrong name/address – can I change it after the order has been placed?

Once an order has been submitted, please email customer services on This email address is being protected from spambots. You need JavaScript enabled to view it.

How long will it take for the Rombouts Tote Bag to be delivered?

Your Rombouts Tote Bag will take up to 90 days to be delivered to the provided address.

I received an order confirmation email. What does it mean?

You will receive an order confirmation email once your order has been received. Please allow up to 90 days for your order to arrive.

My Rombouts Tote Bag hasn’t arrived – what should I do?

Please allow up to 90 days for your order to arrive. If it has been more than 90 days and you are still having problems with your order, then please contact customer services on This email address is being protected from spambots. You need JavaScript enabled to view it. or 0845 604 0188.